Customer Conversations
Should Build Relationships
Not tickets to close. Not metrics to hit. Real relationships with people who chose your product. merrily is AI-native support that turns every conversation into insight, every insight into action, and every action into loyalty.
No conversation ignored
Every customer who reaches out deserves acknowledgment. AI helps you respond faster. The response still matters.
Insights emerge automatically
You shouldn't have to generate reports. Patterns surface on their own. '47 people mentioned export issues' just appears.
Ship it, then tell them
When you fix a bug or ship a feature, tell the people who asked. Close the loop. Build loyalty.
The result?
Customers feel heard. Teams understand customers. Products get better.
90% Less Than Doing It Yourself
We don't charge per seat or per message. We charge per outcome—when real value is delivered. A support ticket resolved. A product insight surfaced. A customer notified.
Industry average support ticket: $15-25. With merrily: $1.50. Same outcome, fraction of the cost.
Every Channel. One Inbox. Zero Black Holes.
Email, chat, widget—wherever customers reach out, merrily captures it. AI triages and drafts. Your team reviews and responds. Customers always know they've been heard.
Conversations arrive
Email, live chat, feedback widget. All channels flow into one unified inbox.
AI understands
Instantly categorized. Urgency detected. Routed to the right person. Draft response ready.
Team responds
Review the AI draft, add your voice, send. Minutes, not hours.
Loop closed
Customer gets a real response. Conversation tracked. Insights captured.
Export Performance Issues
On roadmap47 customers mentioned export problems. Primarily affects power users on Pro plans.
Patterns Emerge. You Don't Extract Them.
You shouldn't have to run reports to understand customers. merrily clusters similar feedback automatically. '47 people mentioned export issues' just surfaces—ready for your roadmap.
Context Travels With the Customer
When Sarah emails about the export bug she mentioned in chat last week, your team knows. Her history, her sentiment, her journey—all in one place. No asking customers to repeat themselves.
Anonymous
Just an email address
Known
Profile built from interactions
Engaged
Regular conversations, feedback given
Advocate
Loyal champion, refers others
Close the Loop
This is what separates good support from great relationships. When you fix a bug, tell the people who reported it. When you ship a feature, tell the people who requested it.
merrily tracks who asked for what. When you mark something shipped, we notify them automatically. 'Remember that export bug? We fixed it.' That's how you build advocates.
Hi Sarah, remember that export bug you reported last month? We just shipped a fix. Large exports now work smoothly. Thanks for helping us make the product better!
Ready to Build Customer Relationships?
Not tickets. Relationships.
$49/month platform fee. Pay per outcome after that. Unlimited team members.